MVIS | In house repairs boost efficiency and service
When you preach about service you must walk the walk, as well as talk the talk- and Mobile Visual Information Systems (MVIS) are walking that walk.
The company is always looking for ways to bring a smoother, more efficient service to their clients, and this is perfectly exemplified by the development of their repair operations.
Repairs of their VMS LED panels have been brought in-house, speeding up the entire process. In fact, the process has now been cut from a minimum of one-month- which involved sending the panels to Australia and back- to just an astonishing 1 hour for repair.
Part of this shift in approach involved upskilling the MVIS workforce, and in particular, Tim Hill via training courses including ‘Introduction to Surface Mount Rework DVD-91C’ and ‘Intro and Advanced Thro Hole Soldering’
Tim was previously in technical support and was promoted within, coming off the delivery team due to his great mechanical and electrical skills. Tim is now the head of LED panel repairs at MVIS HQ in Matlock, Derbyshire.
The former repair process would involve:
- Identifying the issue with the LED boards
- Sending to Bartco AUS for repair, which takes around a week’s freight transport
- Waiting for them to fit it in their repair plan
- Bartco AUS assessing the issue and advising of possible repair and cost
- PO sent for repair
- Work completed
- Board returned, again taking around 5 days to deliver
Now, with in-house repairs- that process looks more like this:
- Board returned from customer to head office or from site
- Tim identifies the issue immediately and repairs the board, replacing either a chip or an LED bulb
- Board put back in to stock or returned to the customer
In house repairs on average save MVIS 30 days per repair, so the benefit to their clients, the public and road users are clear for all to see. Also, this is great for our environmental ISO 14001 as it cuts down on our carbon foot print. It is a massive cost saving to which is passed to our customers.
Anne Ashman of MVIS told us:
“We’re always looking to step up our game when it comes to the service we deliver. That’s service to our client, as well as service to the public via our events rentals, and roadside VMS for the nation’s road users.
Additionally, we are dedicated here at MVIS to the development of our staff, and by training our full workshop and delivery team, we have monthly training session in-house and most staff are on an external training program, In the full repair of our signs, which means our delivery team can generally fix a unit on site, unless it’s a major issue and then it would come back to the workshop. We continue to show that same level of service and dedication to the careers of our own team.”